Returns Policy

At Bibena Nova, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Eligibility

You may request a return within 15 days of receiving your order.

To be eligible for a return, your item must:

·       Be unused, unaltered, and in resalable condition.

·       Be returned in its original packaging with all product labels, tags, manuals, and accessories included.

·       Be accompanied by your order confirmation or proof of purchase.

·       Include any promotional or free gift items received with the order.

Please handle the original packaging with care. Damaged or missing packaging may affect your return eligibility.

Items Not Eligible for Return or Refund

The following items cannot be returned or refunded:

·       Furniture and large furniture items.

·       Products purchased during a sale or promotional clearance.

·       Products not purchased directly from www.bibenanova.com.

Exchanges

We accept exchanges for eligible items within 15 days of delivery.

Exchange items must meet the same eligibility requirements listed above.

Please note:

·       Sale items may be exchanged, subject to stock availability.

·       Gift recipients may exchange gifted items for another product of equal value or pay the difference for a higher-priced item.

·       If your requested replacement is unavailable, our Customer Care team will assist you with an alternative solution.

How to Request a Return or Exchange

You can request a return or exchange by:

·       Completing the request through our Returns & Exchange Portal, or

·       Contacting our Customer Care team at support@bibenanova.com.

Once your request is approved:

·       We can arrange collection from your delivery address.

·       Collections are usually scheduled within 2–3 working days.

·       A collection fee equal to the original delivery charge will apply unless the item is defective, damaged, or incorrect.

Alternatively, you may return the item at your own expense to:

Bibena Nova Warehouse
Warehouse P2 – Block Q – Warehouse 16
Saih Shuaib 3
Dubai Industrial City (DIC)
Dubai, UAE

Inspection of Returned Items

All returned items are inspected upon receipt to ensure they meet our return eligibility requirements.

Refunds and exchanges will only be approved once the returned item has been received and successfully passed our inspection. If an item does not meet the conditions outlined in this policy, we reserve the right to decline the return or exchange and return the item to you.

Refunds

Once your returned item has been received and approved following inspection, we'll notify you of the outcome.

If your return is approved:

·       Your refund will be processed to your original payment method within 5 working days.

·       Depending on your bank or payment provider, the funds may take additional time to appear in your account.

Refunds cover the value of the returned products only and do not include:

·       Original shipping charges.

·       Collection fees (unless the return is due to our error).

·       Payment processing or cash handling fees.

·       Customs duties or taxes, where applicable.

If you have not received your refund within 15 working days after receiving confirmation that your refund has been processed, please contact us at support@bibenanova.com.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Care team as soon as possible.

We will arrange the return or replacement at no additional cost after reviewing your request.

To help us process your claim quickly, please include:

·       Your order number.

·       Photos of the product.

·       Photos of the packaging (if applicable).

·       A brief description of the issue.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact us at:

Email: support@bibenanova.com