Returns Policy

At Bibena Nova, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 15 days of receiving your order.

  • To be eligible for a return, your item must:
  • Be unused, unaltered, and in resalable condition.
  • Be returned in its original packaging with all product labels, tags, manuals, and accessories included.
  • Be accompanied by your order confirmation or proof of purchase.
  • Include any promotional or free gift items received with the order.

Please handle the original packaging with care. Damaged or missing packaging may affect your return eligibility.

Non-Returnable Items

We regret that we cannot accept returns or issue refunds for the following:

  • Sale or clearance products.
  • Furniture and large furniture items.
  • Products that were not purchased directly from the Bibena Nova website.
  • Products that have been used, altered, damaged, or are no longer in resalable condition.
  • Products returned without their original packaging, labels, tags, or required accessories.

Products purchased as part of a set or bundle must be returned as a complete set. We cannot accept returns of individual items from a set or bundle.

How to Request a Return

To request a return, please do the following:

Once your return request has been approved, we can arrange collection from your delivery address.

  • Collection is usually arranged within 2–3 working days.
  • A collection fee equal to the original delivery charge will apply.
  • The collection fee will be waived if the return is due to a defective, damaged, or incorrectly fulfilled item.

Alternatively, you may return the item to our warehouse at your own expense:

Bibena Nova Warehouse
Warehouse P2 – Block Q – Warehouse 16
Saih Shuaib 3
Dubai Industrial City (DIC)
Dubai, UAE

Inspection of Returned Items

All returned items are inspected upon receipt to ensure they meet our return eligibility requirements. Refunds will only be approved once the returned item has been received and successfully passed our inspection. If an item does not meet the conditions outlined in this policy, we reserve the right to reject the return and refund request.

Refunds

For approved returns, we will refund the purchase price of the returned item to the original payment method used for the purchase.

Please note:

  • Original delivery charges are not refundable.
  • Collection fees are not refundable unless the return is due to a defective, damaged, or incorrectly fulfilled item.
  • Any applicable cash handling, payment processing, customs duties, or taxes are not refundable where applicable.

Once your return has been approved following inspection, your refund will be processed to your original payment method within 5 working days. Please note that some banks or payment providers may take longer than 5 working days to process and reflect the refund in your account. If you have not received your refund within 15 working days after receiving confirmation that your refund has been processed, please contact us at support@bibenanova.com.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our Customer Care team as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photos of the product.
  • Photos of the original packaging, where applicable.
  • A brief description of the issue.

If the issue is confirmed to be due to a defect, damage, or incorrect fulfillment on our part, we will arrange the return at no additional cost.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact us at:

Email: support@bibenanova.com